Creative Automaton
A NANOSAAS LLC Brand
Terms of Service
Terms of Service for AI Workflow, Assistant, and Integration Projects.
By purchasing or approving services from Company, the client agrees to the following terms. Scope of work: all work is delivered only within the agreed project scope, timeline, and deliverables described in the proposal or invoice. Requests for new features, extra revisions, additional integrations, or changes outside the agreed scope may require a new quote or additional billing.
Client responsibilities: the client is responsible for providing accurate information, timely feedback, access to required accounts, and any necessary approvals needed to complete the project. Delays caused by missing materials, late feedback, or restricted access may affect delivery dates without penalty to Company.
AI limitations: AI systems, automations, and assistants may produce incorrect, incomplete, or unexpected outputs and should be reviewed by the client before use in live business processes. The client understands that AI-generated outputs are assistive tools, not guaranteed facts, legal advice, financial advice, or final business decisions.
No guaranteed results: while every effort is made to deliver reliable, practical solutions, Company does not guarantee specific revenue, conversion, operational savings, customer satisfaction, or performance outcomes. Results depend on the client’s data, systems, implementation, and ongoing use.
Approval and acceptance: delivered work is considered accepted when the client approves it in writing, begins using it in production, or does not request changes within a reasonable review period. Minor issues reported after acceptance will be handled as support or a separate maintenance request unless otherwise stated in writing.
Revisions: unless otherwise agreed, the project includes only the revisions stated in the proposal. Additional revisions, rewrites, debugging, refinements, or rework requested after approval may be billed separately.
Customer dissatisfaction: if the client is unhappy with the result, Company will make reasonable good-faith efforts to resolve the issue within the original scope. Dissatisfaction alone does not entitle the client to a full refund if the agreed work was delivered as specified.
Refund policy: payments for completed work, reserved project time, strategy sessions, discovery, or custom development are generally non-refundable unless otherwise required by law or explicitly stated in writing. If a refund is offered, it may be partial and based on work completed to date.
Third-party services: any third-party tools, APIs, hosting providers, payment processors, or software used in the project are subject to their own terms, pricing, uptime, and limitations. Company is not responsible for outages, policy changes, API failures, or billing issues caused by third-party services.
Data and security: the client is responsible for ensuring they have the right to share any data, documents, or customer information used in the project. Company will handle confidential information carefully, but the client acknowledges that no digital system is completely free from risk.
Liability: to the maximum extent allowed by law, Company is not liable for indirect, incidental, special, or consequential damages, including lost profits, lost data, or business interruption. The total liability for any claim related to the service will not exceed the amount paid for the specific project in question.
Ownership: upon full payment, the client receives ownership of the final custom deliverables described in the project, excluding pre-existing tools, templates, code, workflows, or methods used by Company to create them.
Termination: either party may end the engagement if the other party fails to meet its obligations. If the client ends the project early, the client is responsible for payment for all work completed up to the termination date.